What do I do if I lose my USC ID card?

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You can sign in to release a print job using your USC Net ID credentials at the device.  When you receive your new USC ID, it should work as normal; however, only the newest USCard will work at the device.  

Can I print posters and legal-sized paper?

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Currently these printers are not equipped to print legal-size or on any other custom-sized paper. You can consider visiting FedEx Office located at the USC Village for any specific printing needs.

How do I get additional help?

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Questions should be directed to your Customer Service Center via e-mail. Please include the date, time, and your USC ID number.  Tutorials and links to videos are also available on the signage next to the device.

How do I copy?

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To print copies, tap your ID on the printer to login.  Exit out of the release print display and press the copy icon.

Where do I send my documents that I want printed?

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For black and white printing, send your document to housing.printbw@usc.edu.  For color printing, send your documents to housing.printcolor@usc.edu.  You can also upload documents through housingprint.usc.edu or via the Pharos Print mobile app. You can also print from a flash drive after signing into the device.

What is the most reliable printing method (USB, e-mail, upload or app)?

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All printing methods are reliable; however, we recommend sending the print job to the device first via e-mail, the housingprint.usc.edu website, or through the Pharos Print App.  The print stations support most standard document types (PDF, Word, Excel, Text, Images, PowerPoint, Visio, etc.)

What do I do with my Print Card if I reassign?

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If you reassign, you will need to turn in your Print Card to your original Customer Service Center with your keys. You will be issued a new Print Card upon at the CSC for your reassignment.