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The three most likely reasons for this are:

1)      The student you are searching for is not eligible for UHR.

2)      The student you are searching for is eligible for UHR, but has not yet applied.  You can only search for students who have applied for UHR.

3)      The roommate you are looking for has already requested you.  In this case, you can’t request them, but should instead accept their request.

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